Posted 17/10/12

 

Summary of 2012 Results of Community Satisfaction Survey:  Macedon Ranges Shire

 

 

Things Council Did Well 2012 (Index Score)

Issues where Macedon Ranges Council rated higher than State and Large Rural Shire results

 

  Macedon Ranges Large Rural  Shires State Trends
Parking 60 56 56 Improved
2011: Below State / above LRS
Appearance of Public Areas
72  70 71 Improved
2011: same as State / LRS
Waste Management
74   69 72 Improved
2011:  below State / LRS
Business & Community Development and Tourism 63 61 62 Improved
2011: same as State / LRS

 

 

Average Performances 2012 (Index Score)

 

Issues where Macedon Ranges Council's performance generally fell between or equalled State and LRS results

 

Macedon Ranges Large Rural Shires State Trends
 Overall Performance 58 56 60 Improved
2011: Below State but above LRS
Community Consultation and Engagement
54 54 57 2011: Below State, same as LRS but performance was declining. 
Informing The Community
59 57 60 NEW in 2012
Customer Service 69 68 71 2011: Below State, same as LRS, but performance was declining.
Council Direction 49 48 52 NEW in 2012
Local Roads & Footpaths
52 51 57 2011: Lower than State and LRS, and performance was declining.
Maintenance of Unsealed Roads
44 40 46
Enforcing Local Laws 65 65 65 2011: Same as State and LRS, but performance had been improving.
Recreation Facilities 69 67 70 2011: Same as State but higher than LRS. 
Community and Cultural Activities
66 66 68 NEW in 2012
Planning Population Growth
50 50 52 NEW in 2012
Emergency & Disaster Mgt.
70 69 70 NEW in 2012
Town Planning Policy 50 50 52 Stabilized at low score.
2011:  Lower than State and LRS, and declining. 

 

 

Things Council Did Badly 2012 (Index Score)

 

Issues where Macedon Ranges Council's performed below State and Large Rural Shire results

 

Macedon Ranges Large Rural Shires State Trends
 Advocacy 52 53 55 Declined
2011: Was below State and LRS and performance was declining.
Roadside Slashing/Weed Control
52 57 61 NEW 2012.
Poor performance.
Family Support Services 63 66 67 Was Health
Poor performance.
2011: Was same as State but lower then LRS but improving.
Elderly Support 66 69 69 Was Health.
Poor performance.
2011: Below LRS, same as State but improving. 
Disadvantaged Support 60 62 63 Was Health.
Poor performance.
2011: Below LRS, same as State but improving. 
Art Centres/Libraries
67 73 73 NEW 2012.
Planning/Building Permits 46 51 54 NEW 2012.
Below State and LRS.  Poor performance.

 

 

What's Good About Council

 

Top Responses To The Question

 

Nothing 15%  
Customer Service 9%  
Councillors approachable 9%  

 

 

What Needs Most Improvement

 

Top Responses To The Question

 

Roads 18%  
Planning 15%  
Consultation 13%  

 

Issues to Address First (Indexed Means)

 

Issues identified as needing the most urgent attention were those with the largest difference between how important the community rates the issue, and Council's performance.

 

Issue Importance To Community Performance Difference
Maintenance of Unsealed Roads
81 44 -37
Planning for Population Growth
79 50 -29
General Town Planning Policy
76 49 -27
Planning & Building Permits
73 46 -27
Condition of local streets and footpaths
78 52 -26
Roadside Slashing/weed control
76 52 -24
Community Consultation 74 54 -20